Frequently Asked Questions

The easy way to get the answers to your KnowBe4 Home Internet Security Course questions! FAQs on doing the training and troubleshooting – all in one place!

Which browsers are supported?

Want to learn how to keep your family safe on the Internet? Please view the system requirements on KnowBe4’s Knowledge Base: https://support.knowbe4.com/hc/en-us/articles/204467478

Note: a slow wireless connection could cause delays in video playback.

How long is this course?

The 9 segments add up to about 30 minutes worth of course time, depending on your learning speed.

The training screen is not coming up.

This course is designed to function like a website. Each lesson acts like a unique page on that website. When you finish watching a video or clicking through an activity, just select the NEXT button on the page to continue the lesson.

If you have issues viewing, you may need to disable the pop-up blocker of your browser.

Is there a Resource I can print out on Social Engineering Red Flags, is that possible?

Here is a copy (PDF), you could give this to all family members so they can print it out and have a copy.

Does this training work on my iPad?

Yes, it should. 

Wow, I went through the whole course. Do you have something like this for my place of work?

Yes, we do. Here is more about the enterprise version, please forward to your IT guys?

Still Need Tech Support?

Fill out the web form at the bottom of this page to create a support ticket.